Terms of Service

Please take a few minutes to review these Terms and Conditions before you place your order. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.

Tai Tai Pie Pies Limited reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.

Orders are to be placed 48 Hours in advance of Delivery time to allow for preparation. All orders are subject to final confirmation. Tai Tai Pie Pies Limited reserves the right to void any orders.

 

Cancellation of Orders

Orders must be cancelled at least FOUR days before the preferred delivery/pickup date. Please call +852 2413-TTPP (8877) (Bakery) or +852 6082 8768 (Mobile) so that we may assist you with your request. Orders cancelled within that four day period WILL incur a fee up to and including the value of the purchase.

 

Terms of Pickup/Delivery:

Because of the fragile nature of our products, some breakage may occur during transport but will not affect the taste and quality of our treats. We always do our best to ship any order on-time and as requested within your order. 

Minimum order is HKD 200.00. Delivery charges range from HKD 100.00 to HKD 450.00 per order, depending on location and order size. Free delivery is available for orders over HKD 1,000.00 within the delivery areas.

 

For deliveries to hotel rooms, concierges, and bell desks:

Concierges and bell desks will rarely accept perishable food items on the behalf of a customer. If you have received authorization, please include the full name of the employee who has verified that they will accept the item(s) on the recipient's behalf. For deliveries directly to a recipient's room, we must have the reservation name and room number (hotel's are not able to give us this information) and the recipient must be available in the room to accept the item(s). We are not able to enter a room while the guest is not there.

 

For deliveries to an office:

Please keep in mind the recipient's personal schedule and the department we are to deliver to.

 

For deliveries to a home:

Please keep in mind the recipient's personal schedule and possible gate codes (if needed).

 

For deliveries to a restaurant:

We will require the name and time of the reservation.

For questions or exceptions to the above, please email us at info@taitaipiepies.com or call us at +852 2413-TTPP (8877), thank you!

 

Refund and Return Policy

If there is a problem with an order you've received, please call +852 2413-TTPP (8877) or email us at info@taitaipiepies.com. Any issues with an order must be reported within 12 hours of when the delivery was received.

There are no returns or exchanges.

Only one delivery attempt will be made per order.

Tai Tai Pie Pies is not responsible for:

  • - Deliveries to an incorrect address supplied by the customer.
  • - Delivery refusal.
  • - Improper handling of the product by the customer.
  • - Cakes that have not been picked up or cakes picked up on a date other than that requested.

Depending on the circumstance, Ta Tai Pie Pies may issue a credit or re-order.

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